All returns must be sent back within 14 days.
Customers will be responsible for all freight costs unless the product(s) received was damaged or wrongly supplied.
All returns must be in sale able condition.
Claims for incorrectly supplied/short supplied goods must be notified to Joelle – Jae within 5 business days of delivery, to qualify for credit.
All returns MUST be in its original packaging and in re-sellable condition, including cardboard accessories: failing this a repackaging fee will be charged per product of $5.00 per product

Shipping Policy

Joelle – Jae ships goods Australia wide using third party carriers Australia Post.
The Seller shall not be liable for any loss or damage whatever due to failure by the Seller to deliver the Goods in the specified time (or any of them) promptly or at all, as at times delivery is beyond the control of Joelle – Jae as every effort is taken for deliveries the buyer is liable once the order has been processed.
All transactions on this site are processed in Australian Dollars (AU$).
Joelle – Jae will endeavour to ship all orders within 1 business day of receipt of order.